PRIVACY POLICY

Last Updated: November, 2025

1. Introduction

The Qoup, a North Carolina limited liability company (“Company,” “we,” “us,” or “our”) operates www.theqoup.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and otherwise process information about you when you visit our Website, register for an account, or interact with our services. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, you should not access or use our Website.

2. Information We Collect

We may collect information about you directly, automatically, and from third parties, including without limitation:

(a)   Account and Profile Information: Name, contact details, email address, phone number, professional credentials, and business information.

(b)   Usage Information: Log data, IP address, browser type, device identifiers, cookies, pages viewed, and actions taken on the Website.

(c)   Payment and Transaction Information: If applicable, payment method, billing address, and transaction records.

(d)    Communications: Messages, inquiries, or feedback sent through the Website.

(e)   Third-Party Data: Information obtained from partners, public sources, or other third parties to supplement or verify user information.

3. How We Use Information

We may use your information for any lawful business purpose, including but not limited to:

(a)   Operating, maintaining, and improving our Website and services.

(b)   Creating and managing user accounts or professional listings.

(c)   Connecting users with professionals and facilitating communications.

(d)   Conducting analytics, research, and marketing.

(e)   Personalizing content and advertising.

(f)    Enforcing our Terms of Service and preventing misuse.

(g)   Complying with applicable laws and regulations.

We may also use, combine, anonymize, aggregate, or otherwise process information to develop data products, reports, or insights that we may commercialize or sell to third parties.

4. Disclosure and Sale of Information

We may share or sell information, including personal information, with third parties for any lawful purpose, including:

(a)   Service Providers and Contractors assisting in operations, analytics, hosting, payment processing, or marketing.

(b)   Advertising Partners to deliver targeted or personalized advertisements.

(c)   Data Partners and Aggregators who purchase or license data for commercial purposes.

(d)   Professional Listings and Public Directories: Certain information provided by Professionals may be displayed publicly as part of their directory profile.

(e)   Corporate Transactions: If we merge, sell, or transfer assets, your information may be part of that transaction.

(f)    Legal and Regulatory Requests: To comply with law, enforce our policies, or protect our rights or safety.

We retain full discretion to determine when and how information is shared or sold, to the extent permitted by applicable law.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect usage data, remember preferences, and serve advertisements. You can adjust browser settings to refuse cookies, but this may affect Website functionality.

6. Data Retention

We retain information as long as necessary for business, legal, or operational purposes. We may delete or anonymize data at our discretion and are not obligated to maintain information for any particular period.

7. Data Security

We use commercially reasonable measures to protect information from unauthorized access or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your information.

8. Your Choices

You may:

- Update your account information by logging into your profile.

- Opt out of promotional communications by following unsubscribe instructions in our emails.

- Request deletion of your account by contacting us at [insert email].

Note: Certain information may continue to be retained or disclosed as permitted by law, including information already shared or sold prior to your request.

9. Governing Law

This Privacy Policy and any dispute arising out of or related to it shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after such updates constitutes acceptance of the revised Privacy Policy.

If you have any questions or concerns, please contact [email protected].